Shipping Policy

Fees: 

Shipping charges for any product purchased through our website (Dr. D’Orio Eyecare) may fluctuate depending on the distributor as well as the destination of the delivery.  Please note: if you choose to pick up the product(s) from one of our locations, there will be no shipping charges.

 

Carriers

At Dr. D’Orio Eyecare, we strive to use the best carriers in the business to make sure your order gets to you on time.

 

Ordering Information: 

We may need to verify the information you provide before an order is accepted and may cancel or limit an order at any time after it has been placed. If a payment was already made and your order was cancelled or limited, we will refund the payment you made for the product in the same tender as the original purchase.

 

Delivery Timeframes: 

We will use our best efforts to ship products within 5-10 business days from the date of purchase. Orders that have been placed after business hours will have their order processed on the following business day, thus making that the date of purchase. Product availability may be limited, and particular products may not be available for immediate delivery. We shall not be liable for any loss, damage, cost, or expense related issues to any delay in shipment or delivery that are not within our control. You will receive a confirmation order receipt emailed to you to confirm the details of your order once it has been placed on our website. If you don’t receive your shipment within 10 business days, please contact our office via phone or email in order to rectify the issue.

 

Return Policy:

At Dr. D’Orio Eyecare we strive to satisfy all our customers when purchasing products. If you are not satisfied with your purchase and want to return it then please give our office a call or email us in order to rectify the issue.

To return an item, please call the office or email us at one of our two locations. We cannot accept any returns without a valid purchase receipt or if the product has been used and/or open. Shipping fees are not refundable. Customers will need to pay for the freight on all non defective items.

Shipping fees are non-refundable. Customers will need to pay for the freight on all non defective items.

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